Updated April 18th
During (and beyond!) the COVID-19 public health situation, we’re doing everything we can at F.H. Steinbart to help you continue to create your favorite beverages and other consumables. This newsletter is to detail some of the steps we are taking toward this end.
Until further notice our brick and mortar shop will be only open 9-4 Monday through Saturday. We are closed Sundays at this time. Our website, www.fhsteinbart.com, is always open. Pick-up, delivery, and shipping options have also changed. Learn more at: bit.ly/35KDbXs
We have adjusted the store hours (see above) and we are limiting the number of customers in the SE Portland store to four (4) at any time. When we are at capacity, we will let you know. Usually there will be a sign at the door. We request that you form a line on the south side of the door, where we have designated spots for the line when we are at capacity.
If you are only coming for a CO2 refill, please feel free to go to the tent designated for web order pick-ups. We will be happy to take & fill your tank and process your payment while you wait outside, leaving the store available for people who need other things and keeping things safer for you and our staff.
If you are looking to purchase grain, our grain room is open. If you have your grain bill ready and would like us to do so, we are happy to gather and grind your grain for you. If you would prefer to measure out your own grain, you are welcome to do so. Note that while we are currently still allowing customers to measure out their own grain if they so desire, we are also limiting the number of people in the grain room to one (1) at a time. Please be aware this is the case even if you arrive at the shop with another person.
If you order online for store pickup there is no need to call and check on when your order is complete. You will be notified your order has been completed by an automated email from our system.
In our parking lot, we have a clearly designated area for you to receive your order. Go to the tent and step up to the table under the tent. We will pass you your order over this table; it is set up to be wide enough for appropriate social distancing in both directions. You do not need to enter the store to pick up your order — in fact it would be best if you did not. Someone should be in the warehouse at all times to assist you. We even have one of the iconic “ring for assistance” bells in the event you do not see someone. (It is being sanitized regularly.)
If you have realized you need to purchase additional items beyond what is in your order, let us know when you arrive at the tent. We will be happy to run into the shop to grab your last-minute add-ons and process your payment. This includes if you would like a CO2 refill. (See above.)
If you would prefer not to have to come to our store at all, there are a few shipping options.
- In the Portland Metro Area, most orders totaling $30.00 and more qualify for free shipping. If your order qualifies, the “free shipping” option will be available for your selection during checkout. These local orders may be delivered by FHS rather than the usual FedEx, UPS or USPS, however we reserve the right to choose the actual shipment method.
- Outside Portland Metro Area, mostorders qualify for free shipping at $30.00 and above. Some restrictions apply and we cannot deliver. As above, if your order qualifies, the “free shipping” option will be made available for your selection.
- For any orders under $30.00, we have a flat $6.99 charge for shipping. This, and the free shipping offer above, apply only in the 48 contiguous states.
- If you don’t see the option for free shipping for your order on our website, feel free to email firstname.lastname@example.org or call (503) 232-8793 and we can help you figure everything out.
Our plan is to remain open. As the situation evolves, so may our store hours. We’ll keep in touch via newsletters like this one and various social media platforms. And we’re always available 24/7 through our website. Be safe and healthy. We thank you for your patronage and your understanding of these necessary policies during the Covid-19 pandemic.
From The Team At FH Steinbart