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FREQUENTLY ASKED QUESTIONS
DO YOU OFFER FREE SHIPPING?
- We offer Free Shipping on orders over $99.
- Some products are exempt and are clearly marked with a No Free Shipping badge on the product.
- Any order that weights over 30# will not be eligible for Free Shipping.
WHAT IS YOUR RETURN POLICY?
Non-Perishable Items
- Non-perishable products are eligible for return within 30 days of purchase. Returns may be subject to a restocking fee of up to 20%.
- Customers are responsible for all return shipping costs unless the item is found to be defective.
- Please note: Returned products must be received and inspected before any refund or store credit is issued.
Perishable Items
- Due to their nature, perishable products are not eligible for return unless a product defect is present at the time of delivery.
- If you believe you received a defective product, please contact us promptly with photos and a description of the issue so we can assist you.
WHAT DOES AVAILABLE ON BACKORDER MEAN?
- These are items that we CAN ORDER but DO NOT STOCK on a regular basis.
- When you purchase this type of item our store staff will be in touch with you to discuss ordering and shipping options.
- While we do our best to anticipate shipping or delivery costs for these items, additional fees may apply.
CALL US DURING BUSINESS HOURS
(503) 232-8793
(800) 638-2897
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